1 Trio - New Gene Dumbo Rose Red Tail (Female Green Tail) - Aquarium Guppy Fish
LIVE ARRIVAL GUARANTEE
- We Ship Live Fish Via USPS ( If you want upgrade to Overnight Shipping Please Email us for more details)
- https://www.ebay.com/itm/164498056357 (overnight upgrade link)
- We Only Ship Monday to Wednesday in order to avoid the fish pending on the weekend in the warehouse.
- Order placed after Tuesday 8:00pm will be shipped out next Monday morning
- Additional order are $5 shipping each. all Fish shipped together must be purchased within 3 days to apply combined shipping, to prevent fish being held for extended periods. please contact us for combined order
- If weather is extreme hard for ship live stock we will contact you before we made any further decision.
- WE'RE USING STYROFOAM BOX TO SHIP LIVE FISH
ALL SALE ARE FINAL, No Return Fish
Please DON'T open the return request because this is LIVE FISH and WE CANNOT ACCEPTED TO SHIP THEM BACK
Live Arrival Guarantee
(covers cost of the fish & shipping cost nonrefundable)
The following instructions must be followed, or guarantee is VOIDED
- if FISH DOA, Take 3 clear pics of DOA fish in the un-opened bag next to shipping label.send a photo of unopened bag with deceased fish still inside within ONE hour of delivery. if bag is opened, guarantee is voided. *
- * Contact must be made within ONE hour; we are unable to refund in cases where contact is made several hours or days later. once the fish is out of the bag, any further care is completely out of the seller's hands . Water conditions, temperature, proper adjusting in the new environment, etc. - and none of this can be covered under guarantee.
- Send us message with clear descriptions what happen to the package to help us diagnose the problem.
- *Allow us up to 24 hrs. to process with the claim.
- Once the claim is approved, refund will be send to back based on the number of fishes
Please note our DOA policy will be voided IF:
- Package is unsuccessful deliver on the 1st attempt, We will ship to customers address provide and confirmed, if Unable to deliver on 1st attempt DOA will be voided
- Package is left outside for extended period of time during the extreme weather. (Once shipped, tracking number will be provided, it's customer responsibility to take them inside as soon as they are delivered. If the package is left outside 2hrs or more since the time of deliver DOA will be voided
- If package is lost please contact your local USPS or other shipping carrier right away to file a claim ( ask the neighborhood if package deliver wrong house)
- PLEASE CONSIDER AND MAKE THE RIGHT DECISION BEFORE PURCHASE BECAUSE CANCEL FEE WILL BE APPLY IF YOU CANCEL IN LAST MINUTE
- IF CANCEL ORDER 24 HOURS BEFORE WE SHIP OUT THE FISH, 50% OF THE ORDER VALUE WILL BE CHARGE AS CANCEL FEE
- IF CANCEL ORDER 48 HOURS BEFORE WE SHIP OUT THE FISH, 25% OF THE ORDER VALUE WILL BE CHARGE AS CANCEL FEE
- CANCEL AFTER PAYING, 15% OF ORDER VALUE WILL BE CHARGE AS FEE FOR CANCEL ORDER